Refund and Returns Policy of Chopexunie

Effective Date: February 26, 2025

At Chopexunie, we prioritize customer satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, our hassle-free return and refund policy ensures a smooth process. Please review our guidelines below to understand how returns and refunds work.

By making a purchase on our website, chopexunie.com, you agree to the terms and conditions outlined in this policy.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Condition of the Product: The item must be unused, in its original packaging, and in resellable condition.

  • Timeframe: Returns must be initiated within 30 days of purchase or delivery.

  • Proof of Purchase: A receipt, email confirmation, or order number is required to process your return.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Items marked as “Final Sale” or “Non-returnable”.

  • Gift cards and digital/downloadable products.

  • Items damaged due to misuse, accident, or alteration.

How to Return an Item

If you meet the return eligibility requirements, follow these steps:

  1. Contact Us

    • Email info@chopexunie.com or call (973) 383-3663 to initiate a return request.

    • Provide your order number, product details, and reason for return.

  2. Return Authorization

    • Once approved, you will receive a Return Authorization (RA) number along with return instructions.

    • Include the RA number inside your return package.

  3. Shipping the Return

    • Securely pack the item in its original packaging.

    • Customers are responsible for return shipping costs, except for defective or damaged items.

  4. Return Address Chopexunie
    4 Jefferson St #1
    Newton, New Jersey (NJ), United States

Refund Process

Once your return is received and inspected, we will process your refund.

  • Processing Time: Refunds take 5-10 business days to reflect in your original payment method.

  • Restocking Fee: A 15% restocking fee may apply to returns based on customer preference (not defective or damaged items).

Damaged or Defective Items

If you receive a defective or damaged item, we sincerely apologize for the inconvenience. Please follow these steps:

  1. Report the Issue

    • Contact info@chopexunie.com or (973) 383-3663 immediately.

    • Provide a description of the issue and attach photos of the damaged product.

  2. Return for Refund or Replacement

    • We will provide a prepaid return label for defective or damaged items.

    • You can choose between a full refund or a replacement at no extra cost.

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

Shipping Costs

  • Return shipping costs are non-refundable unless the product is defective or incorrect.

  • Customers returning items for personal preference must cover return shipping fees.

International Returns

  • International returns may be subject to customs fees, taxes, and additional shipping charges.

  • Please check with your local postal service for return cost estimates before initiating a return.

Contact Us

For any return or refund inquiries, please contact our support team:

Email: info@chopexunie.com
Phone: (973) 383-3663
Address: 4 Jefferson St #1, Newton, New Jersey (NJ), United States

At Chopexunie, we are committed to providing high-quality products and excellent customer service. Your satisfaction is our top priority!