Refund and Returns Policy of Chopexunie

Effective Date: January 8, 2025

At Chopexunie, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please read through our guidelines below to understand the process and conditions of returns and refunds.

By shopping with us, you agree to the terms and conditions outlined in this policy.

  1. Eligibility for Returns
    To be eligible for a return, the following conditions must be met:
  • Condition of the Product: The item must be unused, in the same condition as when you received it, and in its original packaging. The product must be in new, resellable condition.
  • Timeframe: Returns must be initiated within 30 days from the date of purchase or delivery. After 30 days, we unfortunately cannot offer a return or refund.
  • Proof of Purchase: A receipt or proof of purchase is required to process returns. This can be the email confirmation or order number sent to you after completing your purchase.
  1. Non-Returnable Items
    Certain items are not eligible for returns, including:
  • Items marked as “Final Sale” or “Non-returnable” at the time of purchase.
  • Gift cards and downloadable products.
  • Items that have been damaged by misuse, accident, or alteration.
  1. How to Return an Item
    If you meet the eligibility requirements, you can return your item by following these steps:

  • Contact Us: Email our customer support team at info@chopexunie.com or call us at (973) 383-3663 to initiate a return. Please provide your order number, the product(s) you wish to return, and a brief reason for the return.

  • Return Authorization: After we receive your request, we will send you a return authorization (RA) number along with instructions on how to send your product back to us. Please make sure to include the RA number with your return package.

  • Shipping the Return: Once you receive the return instructions, securely package the item in its original packaging. You are responsible for the shipping cost of the return unless the product is defective or damaged upon arrival.

  • Return Address: Please send your return to the following address:

    Chopexunie
    4 Jefferson St #1
    Newton, New Jersey (NJ)
    United States

  1. Refund Process
    Once we receive your returned item and confirm that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase.
  • Processing Time: Refunds may take 5-10 business days to process once the return is received. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
  • Restocking Fee: We may charge a restocking fee of up to 15% for items that are returned due to customer preferences (not defective or damaged). This fee will be deducted from your refund.
  1. Damaged or Defective Items
    If you receive a defective or damaged item, we apologize for the inconvenience. Please follow these steps:
  • Report the Issue: Contact us immediately at info@chopexunie.com or (973) 383-3663. We will ask for a description of the issue along with photos of the damaged or defective item.
  • Return for a Refund or Replacement: In case of damaged or defective items, we will provide you with a return label and either issue a full refund or send a replacement item at no additional charge, depending on your preference.

  1. Exchanges
    We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

  2. Shipping Costs
    Shipping costs for returns and exchanges are non-refundable unless the return is due to a defect or our error. If you are returning an item for a refund, the return shipping cost will be your responsibility unless the product is defective or damaged upon delivery.

  3. International Returns
    If you made a purchase from outside the United States, please note that international returns are subject to additional customs fees, taxes, and shipping charges. We recommend checking with your local postal service for more information about return costs.

  4. Contact Us
    If you have any questions regarding our return or refund policy, or if you need assistance with the return process, please don’t hesitate to reach out to our customer support team.

  • Email: info@chopexunie.com
  • Phone: (973) 383-3663
  • Address: 4 Jefferson St #1, Newton, New Jersey (NJ)

Thank you for shopping with Chopexunie! We are committed to providing high-quality appliances and excellent customer service. Your satisfaction is our priority, and we are here to help you with any issues you may encounter.