Shipping Policy of Chopexunie

Effective Date: January 8, 2025

At Chopexunie, we are dedicated to providing you with fast and reliable shipping. Our goal is to ensure that your order reaches you promptly and in perfect condition. Please read through our shipping policy to understand our shipping process, costs, and delivery times.

  1. Order Processing
    Once your order is placed on chopexunie.com, it will be processed within 1-3 business days. Orders placed during weekends or public holidays will be processed on the next business day.
  • Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase. This confirms that we have received your order, but it does not necessarily mean that the items are in stock or ready for shipment.
  • Shipping Notification: When your order ships, you will receive a notification with tracking information, so you can monitor the status of your package.
  1. Shipping Costs
    Shipping costs are calculated at checkout based on the following factors:
  • Shipping Method: We offer various shipping options including standard, expedited, and express shipping.
  • Order Size and Weight: Shipping costs are also based on the weight and size of the products in your order.
  • Delivery Location: The destination address will influence the shipping fee. Domestic and international shipping rates may vary.

You can view the shipping costs before finalizing your order at the checkout page.

  1. Domestic Shipping
    We ship to all locations within the United States. Once your order has been processed, your items will be shipped via a reliable carrier. The following shipping options are available:
  • Standard Shipping: Delivery within 5-7 business days (varies by location).
  • Expedited Shipping: Delivery within 2-3 business days.
  • Express Shipping: Delivery within 1 business day (available for urgent orders).

Please note that shipping times are estimates and may vary based on external factors such as weather, holidays, or carrier delays.

  1. International Shipping
    Currently, Chopexunie offers international shipping to select countries. If your country is eligible for international shipping, you can select your preferred shipping option at checkout.
  • Customs and Import Fees: International customers are responsible for any customs duties, taxes, or import fees associated with their shipments. These fees are determined by the destination country and are collected by the local customs authority.
  • Shipping Time: International shipping may take between 7-21 business days depending on the destination and shipping method.

  1. Shipping Restrictions
    We currently do not ship to P.O. Boxes or APO/FPO addresses. Additionally, there are some regions and countries where shipping may be unavailable due to restrictions or logistical challenges. If you attempt to ship to a restricted address, we will notify you and provide you with an alternative solution.

  2. Order Tracking
    After your order is shipped, we will send you a shipping confirmation email containing a tracking number. You can use this number to track your order’s progress online through the carrier’s website.

  • Tracking Information: If you encounter any issues with tracking your package, please contact our customer service team for assistance.
  • Delivery Confirmation: Once your order has been delivered, you will receive a confirmation email.
  1. Delivery Issues
    If your package is delayed, lost, or damaged during shipping, please contact us immediately. We will work closely with the carrier to resolve the issue as quickly as possible.
  • Damaged Packages: If your package arrives damaged, please contact Chopexunie within 48 hours of receiving your order. We will assist you in filing a claim with the carrier and either issue a replacement or refund based on the situation.
  • Lost Packages: If your package is lost, please notify us within 7 days of the expected delivery date. We will initiate an investigation with the carrier and assist in resolving the issue.

  1. Refused Shipments
    If a package is returned to us due to an incorrect address, refusal by the recipient, or any other reason outside of our control, we will refund the cost of the items minus the shipping fee. You will be responsible for the cost of reshipping the items to the correct address.

  2. Shipping Address Accuracy
    It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. Chopexunie is not responsible for shipping errors resulting from incorrect or incomplete address information. If an address correction is needed after an order has been placed, please contact our customer support team immediately at (973) 383-3663 or info@chopexunie.com. If the order has already been processed, we cannot guarantee that the address can be updated.

  3. Contact Us
    If you have any questions or concerns regarding our shipping policy or need help with tracking your order, please don’t hesitate to reach out to our customer support team. We are always here to help!

  • Email: info@chopexunie.com
  • Phone: (973) 383-3663
  • Address: 4 Jefferson St #1, Newton, New Jersey (NJ)

Thank you for choosing Chopexunie! We are committed to providing you with exceptional products and excellent customer service. If you have any questions or concerns, please feel free to contact us.